Your privacy choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
DELIVERY & SHIPPING
We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. We ensure each purchase during the time it is in transit until it is delivered to you. If you wish to track your parcel and have not received an email with your tracking details, please contact us and we will track your shipment for you or email you a tracking number.
Delivery information such as Customers Name, Location Address and Contact Number will be stored for delivery purposes. Other personal identifiable information will not be stored.
We aim to get most orders dispatched within 20-25 days or sooner, subject to the dress specifications, credit card clearance, stock, your location, time & date of order, address verification, shipping time, & availability of items. We will contact you via email or phone if there is an unreasonable delay or if the items are out of stock.
We ship all our couriers via Delhivery courier services. Based on the item delivery destination, some items will be shipped on a DDU (Delivery Duties Unpaid) basis i.e. any duties and taxes incurred in the country of destination are the responsibility of the customer.
If you for any reason refuse delivery, or are unavailable or unable to take the time despite reasonable attempts by the courier company, your item will be returned to VAROIN MARWAH and you will be charged for the unpaid duties, taxes & additional shipping costs.
Domestic and international delivery Fees will be mentioned at the checkout page.
TERMS OF EXCHANGE/REFUND/RETURNS
We want our customers to be 100% satisfied with their purchases. To avoid any inconvenience or delays, we always recommend that our customers review the SIZING CHART in detail before making a purchase. However, for any reason the purchased item does not fit well, you may email us at dubaistore@varoinmarwah.com quoting your Order number and sizing issue within 2 weeks of receiving your order.
Any returned items that are not accompanied by an official reference number will not be accepted. If you prefer, you can contact one of our customer care representatives (contact details below) who will be happy to guide you.
Once we receive the said information, a customer service representative will contact you with size options. If the item is not available in stock we shall provide a credit note that can be used on www.varoinmarwah.com at any time within 6 months or return your cash depending on your preference.
If you are dissatisfied with your order for any reason, you can return your unused items for a prompt refund or exchange. Refunds for items returned within 1 week of the purchase date will be credited in the full amount minus the shipping charge subject to the following;
Merchandise must not be worn, altered, or washed.
Merchandise with all the original packaging and garment tags still attached.
Merchandise on Sale/Special Promotions may not be exchanged/refunded
We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. It is advisable to send returned items by known courier companies like FedEX, DHL, UPS and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
Please note: All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment.
All customers can email us at dubaistore@varoinmarwah.com with their Order ID & reason for return. Once we receive this request, we will confirm & dispatch a courier to collect the items. Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 to 30 days.
DAMAGED GOODS
Although we are very thorough in checking all items before it is dispatched, if you do receive a damaged item, please let us know by email at dubaistore@varoinmarwah.com quoting your Order Number, the description of the damage and if possible an image. Please note that any claim for damaged goods or missing items must be received within 2 business days of receipt of package.
Once we receive this request, we will confirm & dispatch a courier to collect the item. Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item and notify you with a new estimated dispatch date of the replacement. You will not be charged for the Shipping fee of the replacement item If the item is not available in stock, we will provide a credit note that can be used on www.varoinmarwah.com at any time within 6 months or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 to 30 days.
CANCELLATION POLICY
After a customer makes a payment online, they must cancel the order within 24 hours (1 day) to reverse the transaction.
STORE CREDIT TERMS
Subject to our terms of return, if there is nothing available at the time that you would like to exchange your purchased item for, VAROIN MARWAH will issue you a store credit.
Store Credit can only be used online at our website: www.varoinmarwah.com
Store Credit cannot be transferred to another person or account.
Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have selected "Store Credit" as the refund method.
Store Credit may be used to purchase gift cards to our store (if available).
Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
Note: Please treat Store Credit securely like cash.
To view your Store Credit Balance, log into your VAROIN MARWAH account. Your Store Credit balance will be displayed on the "My Account" page.
REPLACEMENT POLICY
Once an order has been placed, it cannot be cancelled or refunded. We strive to deliver the correct product to you, but if you happen to receive an incorrect order, please notify us immediately along with your order number. At Varoin Marwah, we prioritize the safety of your order. However, if you receive a damaged product, please email us a picture of the received order along with your order number, and we will assist you with the necessary steps.